IT Support - Helpdesk

On-site    Bradenton, Florida, United States    Information Technology    Full time

Description

We are seeking a highly motivated and skilled IT Helpdesk Specialist to join our IT team. In this role, you will play a crucial part in ensuring smooth software deployment and onboarding processes for our employees. You will work closely with our IT team and end-users to provide technical support and assistance related to software installation, configuration and onboarding activities.

Responsibilities

Explore some of the key responsibilities integral to this role:

  • Install, configure, and deploy software applications to end-user devices
  • Assist in the onboarding process for new employees, ensuring they have the necessary IT resources, software, and access
  • Diagnose and resolve software-related issues and provide technical support to end-users
  • Maintain accurate records of software deployments and create documentation for troubleshooting procedures
  • Provide training and guidance to end-users on software usage and best practices
  • Collaborate with the IT team to identify and implement software improvements and updates
  • Deliver exceptional customer service, addressing IT inquiries and issues promptly and professionally
  • Ensure compliance with IT policies, security standards, and software licensing agreements

Requirements

Here are some of the essential qualifications for this role:

  • Bachelor's degree in Information Technology, Computer Science, or a related field (preferred but not required)
  • Proven experience in software deployment, onboarding, and IT support
  • Proficiency in software installation, configuration, and troubleshooting
  • Strong communication and interpersonal skills
  • Familiarity with Windows and Apple OS, Microsoft Office products and Zoom
  • Exceptional problem-solving abilities
  • IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) a plus

Benefits

Embark on a rewarding career journey with a comprehensive suite of benefits.

  • W-2 Compensation paid weekly
  • Health, Dental, Vision, and Life Insurance after 90 Days
  • Holiday Pay, PTO and Vacation
  • 401K w/ Company Match

Join us in shaping a fulfilling career where your talents thrive and your contributions matter.